These Terms & Conditions set out the legal terms that apply to your use of the Fortis Green Flowers website and to orders placed for flower delivery in Fortis Green and the surrounding areas. By placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before placing your order for online flower delivery.
The ordering process at Fortis Green Flowers is designed to be clear, simple, and secure, ensuring a smooth transaction for our customers in Fortis Green and nearby areas. To place an order:
Upon receipt of your order, we will send you a confirmation email detailing your order. This confirmation does not constitute acceptance of your order. Acceptance and completion of the contract will occur once we have dispatched your flowers.
We accept payment via major credit cards and other payment methods as indicated at the checkout. Payment is taken in British Pounds Sterling (£) and must be received in full before your order is processed and dispatched.
By submitting your payment details, you confirm that you are authorised to use the chosen payment method. We employ secure payment gateways to protect your card data and online transactions.
If payment is unsuccessful or declined by either the card issuer or our payment provider, your order will not be processed. In such cases, you should contact your bank or card provider for further information.
We strive to display current and accurate availability on our website. However, all flower arrangements and products are subject to availability. Due to the perishable and seasonal nature of flowers, some varieties and colours may occasionally be unavailable. In such instances, we reserve the right to substitute unavailable flowers or materials with items of equal or greater value and quality, while maintaining the overall style and theme of the arrangement.
If a significant substitute is required, we will attempt to contact you using the details provided at checkout. Unless you notify us otherwise before dispatch, we will proceed with the substitution to avoid delay in delivery.
Our flower delivery service covers Fortis Green and the surrounding areas as indicated on our website. Please ensure all delivery information provided is accurate. We cannot accept liability for late or failed deliveries resulting from incorrect or incomplete address details supplied by the customer.
Deliveries are typically made between 9:00 am and 6:00 pm on the selected delivery date. While we make every effort to meet your preferred delivery date, we do not guarantee specific delivery time slots. Delivery may be affected during busy periods (such as Valentine's Day or Mother’s Day) or in adverse weather conditions.
If the recipient is unavailable at the time of delivery, we will attempt to leave the flowers in a safe place or with a neighbour, where possible, and will leave a card with further instructions. If neither is possible, we will contact you to arrange re-delivery. Additional delivery charges may apply for re-delivery requests.
Orders can be amended or cancelled by contacting us directly before the order has been prepared and dispatched. Due to the perishable nature of our products, we are unable to accept cancellations or amendments once flowers have been prepared or are out for delivery.
If you wish to cancel or amend an order, please contact our customer service team as soon as possible after placing your order. If the order can be cancelled or amended in time, a full or partial refund will be issued as appropriate. Processing times for refunds may vary depending on payment method and your bank’s policies.
In accordance with the Consumer Contracts Regulations 2013, the right to cancel does not apply to perishable goods such as fresh flowers once they have been prepared or dispatched.
We take pride in the quality of our flowers and arrangements. In the event you are dissatisfied with your order or if your flowers arrive damaged or below our usual standards, please notify us within 24 hours of delivery. Claims made outside this timeframe may not be eligible for refund or replacement.
To process your claim, photographic evidence of the issue may be required. Depending on the circumstances, we may offer a replacement, partial refund, or full refund at our discretion. Please note that flowers are perishable and must be cared for according to any provided instructions to qualify for compensation.
If you have a complaint regarding any aspect of our service, please contact our customer support team promptly. We will address your concern in accordance with our complaints handling policy and strive to reach a satisfactory resolution.
As a customer, you are responsible for providing accurate information regarding the order, recipient details, and delivery address. It is also your responsibility to ensure someone is available to receive and care for the flowers at the time of delivery. Failure to do so may impact our ability to deliver your order on time or in optimal condition.
Customers are also required to follow any care advice supplied with the flowers to maintain their quality and longevity. We cannot accept liability for issues arising from failure to follow these guidelines.
Fortis Green Flowers' liability in connection with any product purchased through the website is strictly limited to the purchase price of that product. While we strive to ensure all flowers and arrangements are of the highest quality, we cannot be held responsible for delays, failures, or damages arising from circumstances outside our reasonable control—including, but not limited to, adverse weather, transport disruption, or events of force majeure.
We do not exclude or limit our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law. Except as expressly stated in these Terms & Conditions, all warranties, conditions, and terms, whether express or implied, are hereby excluded to the fullest extent permitted by law.
We are not liable for indirect, incidental, special, or consequential losses, including but not limited to, loss of profits, goodwill, or data arising out of or in connection with the use of our website or the fulfilment of your order.
Your privacy is important to us. We collect and process your personal data in compliance with applicable UK data protection legislation. We only use your information for the purpose of processing your order, delivering your flowers, and communicating with you regarding your order. Please refer to our Privacy Policy for full details on how your personal data is handled.
All website content, including images, text, and designs, is the intellectual property of Fortis Green Flowers or our licensors. The content is provided for your personal use only. Any commercial use, reproduction, or distribution without express written permission is prohibited.
We reserve the right to modify or update these Terms & Conditions at any time. Changes will be effective upon publication on our website. It is your responsibility to review the latest version before placing each order.
These Terms & Conditions and all transactions with Fortis Green Flowers are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all flower delivery orders made via the Fortis Green Flowers website by customers located in or requesting delivery to Fortis Green and surrounding areas. By completing your order, you agree to these terms in their entirety.
If you have any questions regarding these Terms & Conditions, your order, or our online flower delivery service in Fortis Green, please contact our customer support team using the contact form on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Fortis Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Fortis Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
