At Fortis Green Flowers, we take pride in delivering only the freshest flowers to the households and businesses of our local community. Our fresh flowers guarantee ensures that every bouquet and arrangement arrives vibrant, full of life, and perfect for your special moment. Trusted as your neighbourhood Fortis Green florist, your satisfaction is at the heart of everything we do.
Despite our careful handling and packaging, we understand that flowers can sometimes be damaged during delivery. If your flowers arrive in less than perfect condition, please notify us as soon as possible on the day your order is received. We may request a photo of the damaged flowers to help us improve our service and to process your claim efficiently. In the event of damage on arrival, you will be offered a choice between a full refund or a replacement bouquet, subject to our verification process.
We source our flowers daily and prepare your arrangement just before delivery. Our fresh flowers guarantee means your bouquet should remain fresh and beautiful for a minimum of five days from the date of delivery, provided fresh water is supplied and stems are trimmed as needed. If your flowers fail to meet this window of freshness, please let us know within the first 48 hours after delivery. We will work with you promptly to investigate and resolve any issues with the longevity or quality of your order.
Your happiness is our priority. In cases where flowers are delivered damaged, wilted, or fail to last as promised, you may choose either a full refund or a fresh replacement, depending on your preference. To process your refund or organize a replacement, please contact our customer service team with details of your order and any supporting photos where relevant. Please note, we cannot refund or replace flowers that have not been cared for as instructed, or which have been altered after delivery.
If you have a concern or complaint regarding your order or our service, we encourage you to get in touch with us as soon as possible. Our local team reviews all correspondence personally and strives to resolve complaints swiftly and with care. For the fastest resolution, please provide your order details and a brief explanation of the issue. We aim to acknowledge your complaint within 24 hours and provide a satisfactory outcome in line with our fresh flowers guarantee for Fortis Green customers.
As a dedicated florist in Fortis Green, we have served countless homes and businesses in the area with care and integrity. Your trust is important to us, and we are committed to making sure every order you place is an enjoyable and stress-free experience, backed by our friendly service and our promise of fresh, long-lasting flowers.
Thank you for choosing Fortis Green Flowers – your trusted local flower shop, dedicated to quality, reliability, and your complete satisfaction.
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